1. Information collection and use
1.1 Who are “you”?
You hold an account within Loop11 and you either directly create user tests or you are collaborating on, commenting on, or reviewing user tests within an account.
You have received a user test powered by Loop11.
You have signed up and agreed to take user tests sent to you by Loop11 on behalf of creators.
You are just visiting our website.
1.2 Information we collect about you.
- Contact Information (for example an email address).
You might provide us with your contact information, whether through use of our service, a form on our website, an interaction with our sales or customer support team, or a response to one of Loop11’s own user tests.
- Usage information.
We collect usage information about you whenever you interact with our website and service. This includes which webpages you visit, what you click on, when you perform those actions, and so on.
- Device and browser data.
We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type.
- Information from page tags.
We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by Loop11 or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.
- Log Data.
Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
- Referral information.
If you arrive at a Loop11 website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
- Information from third parties and integration partners.
We collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publically available online.
If you are a Creator we will also collect:
- Registration information.
You need a Loop11 account before you can use Loop11 services. When you register for an account, we collect your first and last name, username, password and email address. If you choose to register by using a third party account (such as your Google or LinkedIn account).
- Billing information.
If you make a payment to Loop11, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number).
- For security reasons.
- To provide you with personalized content.
We store user preferences, device and browser information, your profile information which includes, the level of usage of service and the web-pages on our site which you visit, so we can personalize the content you see.
- To improve our services.
- To advertise to you.
We, or our service providers and other third parties we work with, place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. For instance, we evaluate which ads are clicked on most often, and whether those clicks lead users to make better use of our tools, features and services
- Google Analytics.
In addition to the above, we have implemented on our websites and other services certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our websites may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.
You can choose to remove or disable cookies via your browser settings.
3. Your rights
Some of you (in particular, European users and those whose information we receive under the EU-U.S. Privacy Shield) have certain legal rights to obtain information about whether we hold personal information about you, to access personal information we hold about you, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).
Rights which you are entitled to are:
- Data access rights
- Right to restrict processing
- Right of Rectification
- Right to Erasure (Right to be Forgotten)
- Right to object to processing; and
- Right to withdraw consent.
Loop11 is very concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical and electronic measures designed to protect your information from unauthorised access. Information you provide via our website is encrypted using 256 bit Secure Socket Layer Protocol (SSL), ensuring that only we can decipher your information.
We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on this website in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system
Loop11 does not ask for any personally identifiable information from user test participants. Additionally, Loop11 does not take responsibility for any of the questions a Loop11 client may ask a participant during a user test. Prior to answering any questions all participants should consider whether they trust the company asking them to join the user test.
A participant’s general location (Region, State & Country) is recorded during a user test via their IP address. Additionally, all interactions a participant has with a product during a user test is recorded to be used in reporting for said user test.
At the beginning of a user test a participant may be asked if their device’s camera or microphone can have access to record their face and audio. If permission is granted, the recording will only last while the participant is active during the study. No recording will take place unless permission is granted by each individual participant.
6. Browser Extension & Apps
Loop11 has developed and maintains browser extensions for a number of desktop browsers, and apps for mobile devices. In order to use these extensions and apps they require a participant to download and install them on their device. The extensions and apps are only active, and only record, when a participant is actively in a Loop11 study. At all other times they are dormant and not collecting any data.
8. Slack Integration
The Slack integration accesses channels of the approved workplace so that it may share project updates and video clips into the specified channels. Sharing to Slack only occurs if manually initiated by a Loop11 customer who is also a Slack workplace member with the relevant permission to add apps. Access can be revoked at any point. Loop11 does not share any information obtained from Slack with any 3rd parties.
Please note that technical questions should be directed to our Help Centre: