1.1 Who are “you”?
You hold an account within Loop11 and you either directly create user tests or you are collaborating on, commenting on, or reviewing user tests within an account.
You have received a user test powered by Loop11.
You have signed up and agreed to take user tests sent to you by Loop11 on behalf of creators.
You are just visiting our website.
1.2 Information we collect about you.
If you are a Creator we will also collect:
You can choose to remove or disable cookies via your browser settings.
Some of you (in particular, European users and those whose information we receive under the EU-U.S. Privacy Shield) have certain legal rights to obtain information about whether we hold personal information about you, to access personal information we hold about you, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).
Rights which you are entitled to are:
Loop11 is very concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical and electronic measures designed to protect your information from unauthorised access. Information you provide via our website is encrypted using 256 bit Secure Socket Layer Protocol (SSL), ensuring that only we can decipher your information.
We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on this website in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system
Loop11 does not ask for any personally identifiable information from user test participants. Additionally, Loop11 does not take responsibility for any of the questions a Loop11 client may ask a participant during a user test. Prior to answering any questions all participants should consider whether they trust the company asking them to join the user test.
A participant’s general location (Region, State & Country) is recorded during a user test via their IP address. Additionally, all interactions a participant has with a product during a user test is recorded to be used in reporting for said user test.
At the beginning of a user test a participant may be asked if their device’s camera or microphone can have access to record their face and audio. If permission is granted, the recording will only last while the participant is active during the study. No recording will take place unless permission is granted by each individual participant.
Loop11 has developed and maintains browser extensions for a number of desktop browsers, and apps for mobile devices. In order to use these extensions and apps they require a participant to download and install them on their device. The extensions and apps are only active, and only record, when a participant is actively in a Loop11 study. At all other times they are dormant and not collecting any data.
The Slack integration accesses channels of the approved workplace so that it may share project updates and video clips into the specified channels. Sharing to Slack only occurs if manually initiated by a Loop11 customer who is also a Slack workplace member with the relevant permission to add apps. Access can be revoked at any point. Loop11 does not share any information obtained from Slack with any 3rd parties.
Please note that technical questions should be directed to our Help Centre: