Unmoderated User Testing

Unmoderated studies work best for evaluating live websites and apps or highly functional prototypes.
They are appropriate for studying activities that don’t require a lot of imagination or emotion from participants.

Key features of unmoderated testing


Perhaps the most important benefit of unmoderated testing is that it allows for the collection of quantitative usability metrics; in other words, statistics. 

Fast returns.

Because there’s no need to schedule individual meetings with participants, unmoderated testing is much faster than a moderated study. It is possible to launch a study and receive results within hours. 

We provide several ways to help you source your participants.


Unmoderated studies also allow you to collect feedback from dozens or even hundreds of users simultaneously. 

And for international studies, you don’t have to get up at an ungodly hour to match users’ time zone.

Is unmoderated testing for you?

There are a lot of scenarios where online, unmoderated testing is a great fit.

Get quantitative usability metrics

Traditional lab-based testing often consists of between 5 to 8 participants; or more if you have a bigger research budget.

With such a small sample size it would be wrong to attempt to calculate percentages to assist in reporting (e.g. the percentage of participants who completed a task successfully or the average time it took to complete a task).

However, larger sample sizes are possible with online testing and make the calculation of these and many other usability metrics entirely possible. These metrics can deliver significantly greater insights into the usability of a website than ever before.

If you run some online testing in conjunction with lab-based testing you’ll get the chance to validate your lab findings to ensure they are a valid and true representation of your website’s user experience.

UX designers

Because online testing allows for the collection of quantitative usability metrics it becomes very easy and practical to measure how one website performs against competing websites or other versions of the same website.

This can be particularly valuable if you are redesigning your website and have prepared wireframes of a new design.  Pit them against each other to ensure the new design performs better on those key tasks your site visitors come for.

Test with ‘hard-to-get’ participants

If the target audience of your website is senior business executives, doctors, lawyers or brain surgeons then getting them into your lab for testing can be very difficult and very expensive if you’re offering incentives. But getting these people to do a 5 to 10 minutes online user test in the comfort of their own office is a much more realistic proposition.

Test with an international audience

If your website has an international audience and you want to ensure it can account for any cultural differences that might exist, lab-based testing around the globe is guaranteed to blow your budget…if you had one big enough to begin with. Online testing easily allows you to recruit participants anywhere in the world.  

The ‘Test early, Test often’ principle becomes a reality

The cost of doing usability testing is always going to be much cheaper than the lab-based alternative. And once you’ve run a few online studies you’ll be able to run them much faster than anything you can do in a lab.

It follows that if it’s faster and cheaper, you can now conduct more user testing studies more frequently with your currently budget. For years they’ve said, “Test early, test often”, but how many of us have honestly been able to do that?  Now, it’s become a reality.

Keep in control of your website usability testing

Unmoderated testing is a great way to get unbiased feedback on the usability of your site. It’s also an excellent tool for evaluating live sites and apps, as well as highly functional prototypes.

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Loop11 offers a way for you to see how your webpage and app are being used in real-time without any bias. This will help you make better decisions about design and functionality before launching it publicly. You’ll be able to see exactly where the friction points are, with no need for guesswork.

Get to know our features

This process is less expensive than moderated tests as there is no need for observers or facilitators, which means more money in your pocket. You also don’t have to worry about recruiting participants either.

Discover how Loop11 works

Loop11 can be used to collect quantitative data, such as how long it takes your audience to complete tasks or what percentage of participants are able to complete them successfully. This information can then be analyzed and used for statistical purposes.

Quantitative data collected will provide you with valuable insights into your product’s performance and user experience.

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✅ Measure performance against competing sites or other versions of the same one

✅ Measure many aspects, including conversion rates and click-through rates

✅ See what your customers really think about your site before it goes live

✅ Get an accurate picture of how customers react to designs and layouts without having to spend time on surveys or focus groups.

Our website usability testing services online offer an easy way for you to get feedback from people who are difficult to reach in person and expensive to incentivize. Our platform enables you to conduct remote, on-demand user tests with participants from any location at any time.

Learn about our features

With Loop11, you’ll be able to build better relationships with your customers and make their experience more efficient by giving them exactly what they want when they need it most.

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