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National Association of Independent Schools (NAIS) decreases customer support calls by improving website experience

NAIS has 1,400 independent schools and educational associations as members across the United States. When their website proved confusing to users and calls poured into the support line, NAIS collaborated with Loop11 to test wireframes for a prospective new website. Usability test participants were better able to find commonly searched-for information than on the existing website -- in one case, the proportion of users who could successfully find what they were looking for shot up by 364%.
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Darwin City Council website usability score ranks highest

In an independent study of six Australian city council websites conducted on the Loop11 platform, Darwin's City Council site proved most user-friendly, while Perth's site finished last.
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Swedish University uncovers valuable usability insights through wireframe testing

Wireframe usability testing against two unique prototypes revealed interesting findings for a university in Sweden.
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