Loop11 FAQs:

How much does it cost?

Running a user testing project only costs USD $350. A project consists of the following:

  • An unlimited number of task and questions
  • No limit on duration or length
  • Up to 1,000 participants
  • Real-time reporting

We also have bulk buying and licencing options. To view these click here: Loop11 pricing

Is there any software to download?

No. There is no need for you or your participants to download any kind of software or place code on your website. Requiring participants to download software results in low participation and completion rates. We’ll never make anyone download software or install code!

Can I test my competitors’ websites?

You sure can! Because we do not require you to insert code into your website you can run user tests on any website, including your competitors. It’s the perfect way to run benchmarking studies!

How many participants can I have in a project?

You can have up to 1,000 participants in any user testing project.

A large number of participants allows you to quantify many usability metrics that were previously not possibly from small samples of, say 8 participants. With a sample of this size segmenting your data by experienced versus inexperienced users, for example, is also easy to do.

Where can I access participants?

To ensure you find participants that meet your specific criteria rather than using any old random sample of people, we leave it up to you to source them. If you need participants from a market research panel (which is the best way to get participants that meet your specific criteria) we have provided details of a number of panels around the world throughout the set-up process.

What information is provided in the reports?

All of the following is provided in the reporting:

  • Task completion rate
  • Time per task
  • Most common success page
  • Most common fail page
  • Most common first click
  • Most common navigation path
  • Detailed participant path analysis
  • Number of page views to complete tasks

When you sign up for your free account you’ll see an example of a completed user testing project with reporting in your account.

Can I launch a user test to have a practice before I pay for one?

Yes! Your first user test is free. However, we have limited this user test to a maximum of 5 tasks and 2 questions and the data will only be stored for 7 days. Note: when you pay for a user test none of these restrictions apply.

Can I test websites on mobile devices such as iPads, iPhones and Androids?

Yes! You can test on any device that browses the internet.

Can I test a website behind a firewall?

Yes, however you will need to insert a couple of lines of JavaScript into the website.

What does remote usability testing mean?

Remote user testing means that you can test the usability of any website from any computer, with any users anywhere in the world. Traditional lab-based testing requires a moderator, users and the website to be in the same room at the same time.