Posts Tagged ‘usability metrics’

New Feature: Participant Filtering

Friday, July 2nd, 2010

Today we’re unveiling an exciting new feature to help add more value to your project reporting – participant filtering.

When we first launched Loop11 we made the decision to only show the results of participants who fully completed user tests in the reporting. We had a strong belief (and still do) that participants who do not fully complete user tests are not giving your tasks and questions their best efforts. So we excluded them from reporting altogether.

Since launching we’ve had many, many, many requests from our members to make the results of partially completed user tests available. We listened, and so that’s what we’ve done.

Here’s a bit of a tutorial of how it works:

  •   When you log into your account you will now find in your list of Launched Projects a column titled ‘Participants  Start/Finish’ (as shown below). This indicates the total number of participants who commenced your user test  followed by the total number who completed it.

  •   By default, your reporting will only show you the results of participants who fully complete your user tests. But if you want to change that so you can see the results off all participants up until they drop out of your user test you can now go to Settings, tick the box under ‘Include participants in the reporting that have partially completed  the user test’, then click Save Settings.

  •   In your reporting you’ll now see an indication of the total number of participants who completed each task. The early tasks will always have more as participants drop out of your project.
  •   On the right hand side, we’ve included a Settings Indicator that will always tell you whether you are looking at all participants or completed participants so you don’t have to remember.
  •   NOTE: If you set a quota of 100 participants, for example, your project will still only close after 100 FULLY COMPLETED user tests have been collected.

  •   When you’re analysing participants individually, you’ll also be told which participants were guilty of not fully completing your user test.

In the next couple of weeks we’ll be adding a few more useful features to Settings so you can clean up your data by excluding the results of participants who fall outside certain time-based and click-based thresholds that you can customise.

Stay tuned…and happy testing!

Loop11 Updates: Track participants, Re-categorise multiple URLs, Pop-up invitation control, Improved reporting and more

Tuesday, June 22nd, 2010

It’s been a while since we posted an update about Loop11, but we’ve just launched some new features, and we wanted to let you know about them.

Apart from the many minor (oh, alright…and a couple of major) bug fixes we made recently, we’ve also improved the performance of our servers so page load speeds should be faster.

The other key changes include:

Track participants using unique IDs

If you want to track participants so you know who to provide incentives to you can customise the end of the URL with a unique ID for each participant. You can find this new feature in Step 3 – User Test Options and full details of the process here.

Re-Categorise multiple URLs at a time

Instead of re-categorising one URL at a time you can now re-categorise multiple URLs at the same time. You can find this new feature in the reporting of any task.

Pop-up invitation controls

If you are recruiting your participants by intercepting them via your website, you now have a feature allowing you to control the percentage of visitors that you ‘invite’. You can find this new feature in Step 4 – Invite Participants: Create a pop-up invitation for your own website.

Individual participant path analysis in exports

The full path analysis of individual participants was never made available in the exported reports. Don’t ask why. But it is there now.

Individual responses for Rating Scale Matrix questions

The results for rating scale matrix questions, while always available at an aggregated level were never available so you could see the individual participant responses. These can now be found in your reporting under Participants.

Most of these changes have come about from customer feedback. Just give us your opinion and we will happily take it on board!

Happy Testing!

PS: The guys at UserFirst have elaborated on these features on their blog. The post is located here: http://www.userfirst.com/our-blog/2010/06/28/unmoderated-usability-study/